Delivery
Estimated Delivery
We aim to dispatch your order within 3-5 working days. Our usual delivery days are Mondays and Fridays.
UK: All orders in the UK are sent via Royal Mail 2nd Class Standard (2-3 working days). Unless you upgrade your shipping at checkout to Tracked Shipping - therefore it will be sent Royal Mail Tracked 48hr.
Rest of World: All orders are sent via Royal Mail International Standard (7-20 working days, depending on your country) This option is not tracked. Unless you upgrade your shipping at checkout to Tracked Shipping - therefore it will be sent Royal Mail International Tracked (5-7 working days).
Please Note: It is the responsibility of the customer to cover any additional customs charges for overseas orders. Countries within the EU that purchase via our website may be charged customs fees once the item arrives. Once your order is dispatched from us, we are no longer responsible/able to control or predict customs charges. If you want to avoid customs fees, shop our Etsy instead.
Wrong/Incomplete Delivery Address
If you have entered an incorrect address, contact us immediately. We will happily change your address for you. If your address is not corrected before dispatch, we are not responsible for any lost items. If the item is returned to us, we will let you know and ask if you'd like to repay the shipping for the updated address, or refund the items.
Lost Item(s)
If you believe that your item(s) are lost, here is a useful time frame on when to contact us for potential lost parcels.
UK: 14 working days from day of dispatch (not from day of order).
Rest of World: 20 working days from day of dispatch (not form day of order)
Damaged Items
We package our orders with lots of care to avoid damage in the post. However, these things can happen! If your item does arrive damaged or faulty, do get in touch info@quinnspins.com with a photo of the items. You have 14 days from delivery to do this. After this time we cannot guarantee a solution.
Nice to meet you! My name's Ella and I am the owner and designer of Quinn's Pins. I started this little corner of the internet back in 2018 with one enamel pin. Since then I have created many more products and love to share my business journey over on Instagram!
Why Did We Start?
Quinn's Pins bloomed back in 2018 when I decided to put my illustration skills into product design. I began collecting enamel pin badges on my lanyard at my part time retail job. I liked to collect pins that I could relate to, but to my dismay there were no cheese enamel pins on the market (I loved cheese!) So, after an intense amount of research and doodling, I designed my first cheese themed enamel pin and worked with a manufacturer to bring it to life. I worked to market my products, started up an Instagram and invested every sale back into the shop in order to make more products!
How Do We Create?
All of the products are designed by myself in my home studio. This means that you won't find any of my products anywhere else, other than our official online retailers - Etsy and Not on the Highstreet. Like with any products, sometimes these are copied and counterfeits are sold. I am always working hard to get these taken down, however it is always appreciated that my customers shop with myself instead and supporting small businesses!