We aim to dispatch your order within 3-5 working days. Our usual delivery days are Mondays and Fridays.
UK: All orders in the UK are sent via Royal Mail 2nd Class Standard (2-3 working days). Unless you upgrade your shipping at checkout to Tracked Shipping - therefore it will be sent Royal Mail Tracked 48hr.
Rest of World: All orders are sent via Royal Mail International Standard (7-20 working days, depending on your country) This option is not tracked. Unless you upgrade your shipping at checkout to Tracked Shipping - therefore it will be sent Royal Mail International Tracked (5-7 working days).
Please Note: It is the responsibility of the customer to cover any additional customs charges for overseas orders. Countries within the EU that purchase via our website may be charged customs fees once the item arrives. Once your order is dispatched from us, we are no longer responsible/able to control or predict customs charges. If you want to avoid customs fees, shop our Etsy instead.
Wrong/Incomplete Delivery Address
If you have entered an incorrect address, contact us immediately. We will happily change your address for you. If your address is not corrected before dispatch, we are not responsible for any lost items. If the item is returned to us, we will let you know and ask if you'd like to repay the shipping for the updated address, or refund the items.
If you believe that your item(s) are lost, here is a useful time frame on when to contact us for potential lost parcels.
UK: 14 working days from day of dispatch (not from day of order).
Rest of World: 20 working days from day of dispatch (not form day of order)
We package our orders with lots of care to avoid damage in the post. However, these things can happen! If your item does arrive damaged or faulty, do get in touch firstname.lastname@example.org with a photo of the items. You have 14 days from delivery to do this. After this time we cannot guarantee a solution.