Returns Policy

Return Policy

We aim for the quality of the products that we produce to be the best it can be. Each item is checked over before being packaged, however we understand that some errors can slip through. If you have any issues with your order, please email us at contact.quinnspins@gmail.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number or proof of purchase email. Please provide photos with your email.
Once you get in contact, we will get back to you with further instructions as soon as possible. Please do not return any products unless you have been instructed to do so. It is possible, at out option, to replace the defective product should it be deemed necessary, or we may refund the price of the defective products.

We may replace goods that are…
a) damaged before arriving/being used by yourself
b) the wrong product or part to that specified in your order;

I am unable to refund or replace goods if the problem is down to…
a) damage after receiving the item
b) lost goods after receiving

Nice to meet you! My name's Ella and I am the owner and designer of Quinn's Pins. I started this little corner of the internet back in 2018 with one enamel pin. Since then I have created many more products and love to share my business journey over on Instagram!

Follow Me

Why Did We Start?

Quinn's Pins bloomed back in 2018 when I decided to put my illustration skills into product design. I began collecting enamel pin badges on my lanyard at my part time retail job. I liked to collect pins that I could relate to, but to my dismay there were no cheese enamel pins on the market (I loved cheese!) So, after an intense amount of research and doodling, I designed my first cheese themed enamel pin and worked with a manufacturer to bring it to life. I worked to market my products, started up an Instagram and invested every sale back into the shop in order to make more products!

How Do We Create?

All of the products are designed by myself in my home studio. This means that you won't find any of my products anywhere else, other than our official online retailers - Etsy and Not on the Highstreet. Like with any products, sometimes these are copied and counterfeits are sold. I am always working hard to get these taken down, however it is always appreciated that my customers shop with myself instead and supporting small businesses!

Shop